Betting Rules

2. Accounts, deposits and placing bets

Account and identity checks

Before an account can be used fully, Intensity Casino may need to verify your identity, age, location, payment method or other account information. You may be asked to provide documents or information for these purposes. Verification requests should be completed promptly and accurately. Access to betting, deposits, withdrawals or account features may be restricted until checks are completed.

You must make sure that the payment method used with your account is authorised for your use. Deposits and withdrawals may be subject to processing checks, transaction limits, payment-provider requirements and applicable law. A deposit does not guarantee that a bet will be accepted, and funds should not be used for betting until they are shown as available in your account.

Submitting a bet

A bet is submitted when you select the relevant option, enter or confirm the stake, review the displayed information and complete the confirmation process. A bet is not necessarily accepted merely because it has been entered or appears to be pending. Acceptance is shown through the account, bet slip, confirmation message or another record made available on the website.

Before confirming a wager, review all details carefully. These may include the game or event, market, selection, odds, stake, potential return, restrictions and any applicable conditions. Once a bet has been accepted, it will generally be binding and cannot be changed or cancelled unless the relevant product rules, website terms or applicable law allow this.

1. Choose the game, event or betting market you want to use.
2. Select the outcome or option and enter the intended stake.
3. Review the bet slip and read any displayed rules or warnings.
4. Confirm the wager only when all details are correct.
5. Check the confirmation and your account history to make sure the bet was recorded as intended.

A bet may be refused, delayed, suspended, limited or voided where there is a technical error, an obvious pricing or display error, suspected misuse, a breach of the rules, a duplicate transaction, an interruption to the service or another valid reason. Where a wager cannot be accepted, the stake will normally remain available or be handled in accordance with the applicable account and product terms.

You must not attempt to exploit a system fault, pricing error, promotional error or other malfunction. If you notice an unusual display, result or account balance, stop using the affected feature and notify the website through the support options displayed online. Continuing to use a known error may result in the relevant activity being reviewed.

You are responsible for confirming that a wager has been placed successfully. A message, screen or transaction status may indicate that a bet is pending rather than accepted. If the status is unclear, do not assume that the wager exists or has failed. Review the account record and follow the available support process if clarification is needed.

4. Fair use and responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. There is no guaranteed outcome, and past results do not predict future results. Only wager money that you can afford to lose, set a budget before you start and avoid betting when you are upset, tired, under the influence of alcohol or drugs, or trying to solve financial difficulties.

• Set personal spending and time limits before using the service.
• Take regular breaks and keep track of your deposits, stakes and results.
• Never chase losses by increasing stakes or betting for longer than planned.
• Do not borrow money, sell possessions or use essential household funds for gambling.
• Keep gambling separate from ordinary expenses and financial commitments.
• Use the responsible gambling tools available through the website if your betting is becoming difficult to control.
• Ask for support if gambling is affecting your finances, relationships, work, study or wellbeing.

You can contact the website through the support options displayed online to ask about account restrictions, safer gambling tools, temporary breaks, self-exclusion or other available assistance. A request for a restriction may affect your ability to use some or all betting services. You should not create another account or ask someone else to place bets for you while a restriction or self-exclusion is active.

Intensity Casino may monitor activity to promote safe use, protect customers, meet its legal and operational obligations and identify unusual or prohibited behaviour. This can include reviewing account activity, payment activity, identity information and betting patterns. Where appropriate, access may be limited while checks are carried out. These measures are not a guarantee that gambling-related harm will be prevented, so you remain responsible for making informed decisions about your own betting.

Changes to these rules

These Betting Rules may be updated when products, systems, legal requirements or operating practices change. The latest version will be published on the website. You should review the rules before placing a new bet, particularly after an update. Unless a different approach is required by law or stated in the relevant notice, the version available when a bet is accepted will normally be used when assessing that bet.

If any part of these rules conflicts with applicable law, the legal requirement will prevail to the extent of the conflict. Nothing in these rules removes rights or protections that cannot lawfully be excluded. By continuing to use the website, you confirm that you have read these rules and agree to follow them.

If you are unsure about a product, market, stake, settlement method or account restriction, do not place a bet until you have reviewed the relevant information. Product rules and displayed conditions form an important part of the betting process. Taking time to understand them can help you make informed decisions and avoid misunderstandings about how a wager will be accepted or settled.