Privacy Policy

How and why we use information

Personal information may be used for purposes connected with providing, administering and protecting the website and its services. The information may be used in different ways depending on the type of information, the player's activity and the reason it was collected.

• Creating, maintaining and administering player accounts.
• Checking account details and confirming eligibility to use available services.
• Processing deposits, withdrawals, refunds and other account transactions.
• Completing identity and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, abuse, collusion, account takeover and other suspicious or unlawful activity.
• Protecting the security of player accounts, payment activity, the website and related systems.
• Providing customer support and responding to questions, complaints, privacy requests and transaction issues.
• Sending essential service communications about accounts, security, verification, transactions, website changes and other important matters.
• Understanding how players use the website so that features, performance, accessibility and security can be maintained or improved.
• Managing responsible gambling tools, account restrictions and player safety requests where those functions are available.
• Keeping business, transaction, verification, support and security records where they are needed for legitimate purposes.
• Meeting applicable legal, regulatory, compliance and risk-management requirements.

Information may be combined from different sources where this is reasonably needed to administer an account, confirm information, investigate a transaction or protect the website. For example, account information may be considered together with device information, verification records and transaction activity when reviewing a security concern. Any such use should be limited to the relevant purpose and handled with appropriate safeguards.

Marketing communications

Where promotional communications are offered, they may be sent according to a player's selected preferences and any consent or other permission that is required. Players can withdraw consent to marketing at any time by using the unsubscribe option in a marketing message or by contacting support@intensity-casino.best. Withdrawing consent to marketing does not stop essential service messages, including communications about account security, verification, transactions or important changes to the services.

Sharing information with service providers

Information may be shared with selected service providers that help operate the website or provide related functions. These providers may support payment processing, identity and verification checks, fraud prevention, hosting, technology, customer support, communications, security, analytics and compliance activities. Service providers should receive only information that is reasonably needed for their role and are expected to handle it securely and in accordance with their responsibilities.

Information may also be disclosed where necessary to protect players or the website, investigate suspected wrongdoing, respond to a valid legal or official request, enforce applicable terms, resolve a dispute or meet a required obligation. If information is processed by a provider in another country, reasonable steps should be taken to protect it and handle it in accordance with applicable privacy requirements.

Your privacy rights and how to contact us

Depending on the circumstances and the privacy requirements that apply, players may have rights in relation to their personal information. These rights may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be retained and withdrawing consent to marketing communications. A request can be made even if the player no longer uses the website, although some information may need to be retained.

How to exercise your rights

To exercise a privacy right or ask a question about the handling of personal information, contact support@intensity-casino.best. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For security reasons, we may ask for reasonable information to confirm the identity of the person making the request before providing access, correcting information, deleting records or changing communication preferences.

• Access: ask what personal information is held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: ask for personal information that is inaccurate, out of date or incomplete to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when information must be retained for a period required by law or is needed for legitimate security, dispute or transaction purposes.
• Marketing consent: withdraw consent to promotional communications by contacting support@intensity-casino.best. You may also use the unsubscribe instructions included in a marketing message.
• Privacy questions: ask for more information about the types of personal information handled, the purposes of use or the way a request has been considered.

Privacy requests will be considered fairly and handled within a reasonable period. The outcome may depend on the type of request, the information involved, identity verification and any legal, security or operational requirements that apply. If a request cannot be completed in full, an explanation may be provided where it is appropriate and lawful to do so. We may also keep a record of the request and the action taken to help manage privacy and security responsibilities.

Children and account information

The website and its services are intended for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from people who are not permitted to create or use an account. If information has been provided by someone who is not eligible to use the services, a request can be sent to support@intensity-casino.best so that the matter can be reviewed.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time so they remain aware of how personal information is handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.