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Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Intensity Casino. Please read them carefully before creating an account, depositing funds or participating in any games or promotions. By using the website, you confirm that you understand and accept these terms, together with any additional terms displayed for particular products, games or offers.

Intensity Casino uses 256-bit SSL encryption for all transactions and player data, certified random number generators audited by eCOGRA and iTech Labs, and anti-money laundering compliance to protect Australian players.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Intensity Casino. They apply to your access to the website, your account, any services made available through the website, and your participation in games or other activities. If you do not agree with these terms, you must not use the website or open an account.

You are responsible for reading the current version of these terms before using the website. Other rules may apply to specific games, payment methods, promotions, competitions or features. Those rules will be shown before or during the relevant activity and form part of these terms where you choose to participate.

Intensity Casino is intended for people who are legally permitted to use online gambling services in their location. You must be at least 18 years old and must comply with all laws that apply to you. It is your responsibility to check whether online gambling is permitted where you live or access the website. We may ask for evidence of age, identity or location before allowing access to some services.

  • You must provide accurate, complete and current information when registering or using an account.
  • You must not use the website if you are under the legal gambling age or are otherwise prohibited from gambling.
  • You must not allow another person to use your account or access the website through your account details.
  • You must use the website only for lawful purposes and in accordance with these terms.
  • You must not attempt to bypass security controls, manipulate games, interfere with the website or use automated tools without permission.

We may refuse registration, restrict access, suspend an account or close an account where we reasonably consider this necessary to comply with legal or regulatory obligations, protect the website, verify information, prevent fraud or support responsible gambling. Any action will be handled in accordance with applicable law.

2. Accounts, verification and funds

You may be required to create a personal account to use some or all of the website. Only one account may be created for each person unless we expressly agree otherwise. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You are responsible for activity carried out through your account unless you notify us promptly that your details may have been compromised.

We may carry out identity, age, address, payment and source-of-funds checks. These checks help protect players, prevent fraud, meet applicable obligations and maintain the integrity of the service. You agree to provide documents or information that are reasonably requested for verification. If information cannot be verified, access to an account or certain transactions may be delayed, restricted or declined.

Any deposit must be made using a payment method that you are authorised to use. You must not deposit funds on behalf of another person or use a payment method without the account holder’s permission. Payment transactions may be subject to the terms of the relevant bank, card issuer or payment service provider. We do not control external processing systems and cannot guarantee their availability.

You should only deposit money that you can afford to lose. Deposited funds are intended for lawful gaming activity and must not be used for illegal purposes. We may review unusual transactions and may delay, reject or reverse a transaction where this is necessary for verification, security or compliance reasons.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions displayed at the time of the request. Funds may generally be returned only to an approved payment method or through another method that is reasonably selected for security and compliance purposes. We do not guarantee a particular processing time, as timing can depend on checks and external financial institutions.

You should check your account history regularly and tell us promptly if you identify an unfamiliar transaction, incorrect balance or other suspected error. We may correct obvious errors, including pricing, balance or settlement errors, where permitted by law. If an account is closed, any remaining balance will be handled in accordance with applicable law and relevant verification requirements.

3. Games, promotions and player conduct

Games are provided for entertainment and are subject to the rules shown on the website. Results are determined by the relevant game systems and applicable game rules. You accept that outcomes may be uncertain and that past results do not predict future results. No game or strategy guarantees a win, return or particular result.

Promotions, bonuses, rewards and competitions may have separate terms. Those terms may include eligibility requirements, qualifying activity, expiry dates, wagering requirements, maximum values, restricted games, withdrawal conditions and other limits. You should read the specific offer terms before accepting or using an offer. If promotional terms conflict with these terms, the promotional terms apply only to the extent of that conflict.

We may amend, withdraw or limit an offer where permitted by law, including where there is suspected abuse, technical error, fraud or a breach of the relevant conditions. A promotion must not be used in a way that is unfair, misleading or designed to obtain an advantage that was not intended. We may cancel activity or withhold promotional benefits where reasonably necessary to protect the service and its players.

Prohibited activity

  • Using false, stolen or misleading identity or payment information.
  • Colluding with another person, manipulating a game, exploiting a technical fault or interfering with the normal operation of the website.
  • Using software, devices, scripts or automated systems to obtain an improper advantage.
  • Attempting to launder money, conduct fraud, evade account restrictions or use the website for an unlawful purpose.
  • Transferring, selling, lending or sharing an account, balance, bonus or promotional benefit without express permission.
  • Engaging in abusive, threatening, discriminatory or disruptive behaviour towards staff, other players or service providers.

If we identify prohibited activity, we may investigate and take reasonable action, which may include cancelling affected activity, restricting an account, removing promotional benefits or referring matters to the appropriate authorities where required. We will act consistently with applicable law and any rights you may have.